We maintain partnerships with professional freight forwarding companies, enabling us to flexibly arrange various modes of transportation-land, sea, or air-according to specific customer needs.
Before shipment, we professionally package the products based on the customized requirements of our customers and the specific packaging standards for export goods. Depending on the type and unique characteristics of the products, we select the most suitable packaging materials to ensure that the products are protected from vibration and impacts during transit, preventing any potential damage.
Global Services & Technical Support
From the date of acceptance, the seller provides free technical services and damaged spare parts (except for man-made damage) during the warranty period. After receiving the buyer's repair order, the seller will respond within 24 hours and provide troubleshooting methods within 3 working days to ensure the normal operation of the instrument; if the problem cannot be solved by phone, a professional will be sent to the site within one month to solve the problem.
After the warranty period expires, the seller still provides spare parts at a preferential price ,provide lifelong free online technical services, and the technical service process is the same as during the warranty period. From the date of confirming that the instrument is operating normally after the replacement of the accessories, the warranty period of the replaced accessories is 1 year.
Note: Whether during or outside the warranty period, if the buyer is a customer outside mainland China, the additional travel expenses of the installation and maintenance personnel shall be borne.
FAQ
Q1. How long is the delivery time?
A1.Upon receiving the advance payment, we schedule the delivery within 3 to 6 months, depending on the complexity of the custom requirements. The transportation time varies based on the shipping method chosen by the customer, ensuring adjustments and optimizations according to their needs.
Q2. Are you trading company or manufacturer?
A2. Yes, we are manufacturer, we have our own factory.
Q3. Can I test sample?
A3. Yes, sample charged can be offered for testing.
Q4. Can we be agent or distributor?
A4. Yes, welcome and we will support you.
Q5. How about technical service and support?
A5. We offer free professional online technical service and support.
Q6. How about the shippment?
A6. We can help arrange various modes of transportation-land, sea, or air-according to specific customer needs.
Q7. How about warranty?
A7. 12 months warranty as usual.
Q8. How about the Payment?
A8. We accept T/T, this is negotiable.
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